A big supermarket chain with the motto 'down, down, prices are down' which I shall not name but I can tell you the name starts with a 'C', has left me in a daze.
Down, down, prices are down? It's a lie. They bring down prices but they tack it onto other items. It's the oldest trick in the book and people still fall for it.
But this isn't what has left me in a daze. Here is my story and it's fresh from today....
I was at 'C' with my dear mother because they had some good specials. I was just about to pay for the groceries. 'That's $29 + something cents', she says. 'Oh', I say. I really wanted the petrol voucher and I did vocalise this, and I grabbed a pack of gum from near by so the total would be a tad over $30. That's all good.
I will back up a tad for the few that don't know what I'm talking about.
I'm not sure if any other country has this system, but in Australia certain supermarkets have loyalty cards so you can build up points to get some kind of freebie when you've stacked up enough of them. Some supermarkets also give you a fuel discount voucher if you spend $30 or more at their store.
So after I paid for everything, I decided that I didn't want the gum really (I don't often chew gum and can probably count on one hand the times I have this year.)
I go to the information counter, which mind you was directly next to the counter I was served at, to get a refund on that unopened pack of gum. The girl was just about to give me the refund, when all of a sudden the lady that first served came over. She inquired as to what had happened and the girl explained to her what my request was.
So, the lady then explains to the girl that if I want a refund, the fuel discount voucher would have to be ripped off so I wouldn't be able to use it!!!!!!
There and then, I'm sure my eyes looked glazed over to say the least.
So I kindly asked, why? Apparently that's the 'rule'. So my reply was, 'if I had come back tomorrow or in a few days time and had gotten a completely different person serve me, I doubt that my voucher would be ripped off'. She continued to say 'oh yes, because you want a refund, you can't have the voucher'. AND then in turn I said, but that's only because YOU KNOW that I wanted the gum so I could get the petrol voucher!!' I think she was taken back that I had said that.
I then NEARLY said to her 'I bet if I keep the gum, rip off the voucher and use it at the petrol station, go to another 'C' with my receipt to get a refund for the gum (and they do not know why I actually bought the gum), I bet they'd gladly do it! But I didn't say it because there is no need for me to make a show of something so pathetic.
So I decided to keep the gum and the fuel voucher.
Honestly people it's such a dumb thing, I know. It's not about getting my money back at all, it's about how one worker didn't know and one did know about this silly 'rule' and how my reason wouldn't allow me a voucher! And if I had grabbed the gum without saying aloud 'oh I want the fuel voucher', would I have gotten that refund? I bet I would have.
How exhausting. But do you see how warped it all is?
I shall be going to another 'C' on Monday for a refund with the receipt, less the voucher because I'm getting my discounted fuel beforehand. You simply must come back for the conclusion!
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