So, I ripped off the fuel discount voucher from the receipt, then took the gum and receipt to another 'C' to ask for the refund.
I handed the receipt to the shop assistant and she notices something whited out next to the price and begins to scrap it off and while she's doing that she mentions that 'this has been refunded blah, blah,' and I stopped her and said 'no, I have the gum and receipt right here and I did not previously get the refund!'. Please understand that I'm speaking in the calmest possible way to the shop assistant. I would never EVER try to draw attention to myself by yelling in public - that's just way to embarrassing and uncalled for.
Then she began again 'yes but blah blah and blah' and I stopped her again and said (again very calmly) look, I will tell you exactly what happened, ok?... so I told her the story, more or less. What she said next took me by surprise. 'Oh I wouldn't have done that.' Meaning she wouldn't have ripped off the fuel voucher if I had asked for the refund back at the other 'C' store!
Well, thanks for understand, I said to her with a big smile on my face. It may have been a sarcastic one... but you know how stressful these situations get - right?
To top that off, I noticed she wasn't happy with me approaching her about it and I could see she was getting flustered and miffed. Have you ever been in that situation?
The shop assistant makes you feel like you are in the wrong when in actual fact, you know that you are in the right? How terribly irritating is that?
So the last thing she said to me was 'ok, I'll do it this time seeing that it's only $3.' I just about died when she said this. I was thinking to myself in that teeny weeny moment that it had nothing to do with me being right, or for morality's sake, or it's just a good hearted thing to do, or because the customer is always right, or it's just the honest thing to do. No, it wasn't for any of those reasons. It was the fact that it was ONLY $3!!!
Dear me. Also, can you imagine if it had been $10 or $15? Do you think I'd have to go to court to get my point across? Sheesh.
Serenity now, as Frank Costanza said all those years ago.
And so the very last thing I said to her while she was handing over the money was 'thank you for doing the right thing', and I was sincere about that. She may have kicked and screamed about it all in her pretty little head, but she did do the right thing in the end, after all. But, I can only give her that and nothing else.
When I arrived home I was still a bit dazed and glazed over the whole ordeal.
In a split second I decided to find the 'C' website, find the 'contact us' button and shoot through a lovely little message about the whole experience.
I received the reply about 20 mins ago and I was somewhat pleased with the outcome.
If and when I know more of the complete conclusion, I will keep you posted.
Now for something a little more amusing...
I found this article in a very old magazine and I believe it was from 1990.
Check out the suavely kitsch style! Go on and click on each photo for a bigger view.
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